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"Once we got the ball rolling Ash enlisted Gary to keep us up to date through traditional phone calls, emails but also WhatsApp, which honestly was the BEST form of communication for us!"
- Shan, Trustpilot
"They communicated through WhatsApp primarily which was great and made it so easy to ask questions"
- Ed, Trustpilot
"Couldn’t fault Ash at all, set up a WhatsApp group with me and my partner so we could always get hold of Ash and any queries were dealt with really quickly and efficiently"
- Amy Jennifer, Trustpilot
A New Approach To Face To Face
Due to the pandemic and the impact of Covid 19, we no longer support in person face to face meetings however, we appreciate that people like to still see who they are talking to and put a face to the name. If you would prefer to arrange a zoom meeting, please mention this when you book in or contact us. We can arrange a 30 minute zoom and will send you the invite for the meeting after your initial contact with Make My Mortgage.
Make My Mortgage will be what is known as the ‘controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information.
We need to know your basic personal data so we can make contact with you and respond to your message, request or query. All the personal data we process is processed by our staff in the UK.
Your data will only be shared with third parties if this is necessary to respond to your request. If this is the case, we will seek your permission before passing on your details.
We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would no longer like us to process your data at any time, you have the right to object to processing of your data. To do this, please contact firstname.lastname@example.org
You have the right to object to the processing of your data. You also have the right to request access to your data at any time. You have the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern related to how we have handled your personal data, you can contact us to have the matter investigated at email@example.com. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the information commissioner’s office: https://ico.org.uk