MakeMyMortgage Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of Personal Touch Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority.
Make My Mortgage Ltd is registered in England and Wales (company number 11342771) at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
We are committed to protecting your privacy and confidentiality. This policy complies with UK law, including the UK General Data Protection Regulation and the Data Protection Act 2018, and applies to all information collected through our website and other channels.
Basic Identification & Contact Information
Used for service provision, identity verification, and marketing purposes.
Website Enquiry and Reminder Forms
When you send us an enquiry or a rate reminder request through our website, the details you enter are transmitted securely and stored by our website hosting provider (Netlify) so that we can contact you about your mortgage. If you choose to send your enquiry by WhatsApp instead, it is handled under WhatsApp's own terms and privacy policy. We use the information only to respond to your enquiry and to provide our advice service.
Documents You Upload
If you send us documents through the upload page on our website, they are stored in private cloud storage (Supabase, hosted in the EU) that only MakeMyMortgage Ltd can access, and are used solely to research and arrange your mortgage and related insurance. We copy them into your case file and remove them from the upload storage once your case is complete.
Domain Names & Email Addresses
We record pages visited and email addresses but will not divulge your contact information to unauthorised third parties. Data supports correspondence, quality control, service updates, and related service notifications.
Website Usage Information
Our site employs software such as JavaScript to track page views and user behaviour for improvement purposes. This non-personally identifiable data remains internal and is not shared externally.
Business & Personal Information
Information from client relationships is kept confidential for business purposes only, with retention for a minimum of six years to support potential legal claims or tax authority requests.
Third-Party Advertising
External advertisers may use technologies such as cookies and JavaScript. We do not control these third parties' data practices.
Cookies
Detailed information appears in our separate Cookies Policy.
Job applications are retained for three years. Employment files are maintained for six years post-termination before destruction.
We do not sell or disclose your personal data to third parties except as specified in this policy. Marketing information (with your permission) may be shared with selected associates; you may opt out at any time by contacting us at mmm@makemymortgage.co.uk.
Our website is hosted within the EU. Outsourced services may process data outside the UK.
You may review, update, or request removal of your personal information by contacting us. Identity verification will be required before any data is released or removed.
Responsibility for user-posted content falls on the individual poster. We do not guarantee the accuracy of all website information; nothing on this website constitutes financial advice.
Login details are protected, but users bear responsibility for safeguarding their own credentials and for logging out on shared computers.
Questions about this policy? Contact us at mmm@makemymortgage.co.uk or write to us at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.